Content copyright . Susan Erwin. All rights reserved.
Susan is a certified Black Belt Six Sigma Consultant with 5 years of experience in the Telecommunications industry. Her experience includes engineering, procurement, and Six Sigma process improvement for the wireless telecommunications discipline.
In her most recent position as Quality Consultant, she was accountable for designing and implementing business process solutions across multiple organizations, products and system applications for Alltel Wireless. She led teams that identified Lean Six Sigma process improvement projects, administered process improvement and internal Lean Six Sigma training, and provided statistical data analysis support. Susan graduated with Honors from the University of Central Arkansas with a Bachelors of Science in Mathematics.
As a Six Sigma Black Belt Consultant, Susan has provided Six Sigma training, lead teams and provided on-site support using the DMAIC approach, advanced statistical techniques and quality tools. She has assisted in project identification/selection, mentored and lead improvement initiatives utilizing statistical tools and methodology to ensure timely completion of projects with expected customer results.
The following is an outline of how Six Sigma consulting can be applied to any industry.
| APPROACH | Clearly define your customer needs, develop management systems that allow you to constantly measure and report progress toward your desired results. |
| DESIRED RESULTS |
Align business processes with customer needs. |
| CUSTOMER REQUIREMENTS | Identify Voice of Customer (VOC). Define customer needs and compare baseline to expectations. |
| PROCESS & DESIGN | Determine methods appropriate for process improvements and streamlining using Lean Six Sigma. |
| LEAN SIX SIGMA & PROCESS CONTROL | Reduce defects which in turn increases profits. Utilizing DMAIC, redesign and create new process improvements. Implement process controls and train personnel to maintain improvements and increased profits ongoing. |
